However, behind the high-quality, inexpensive and convenient online shopping, some invisible risks surfaced, such as "products cannot be produced, delivery time has been delayed repeatedly", etc., during the peak season of furniture sales where the order volume soars, these concentrations are exposed The problems of online shopping made people feel helpless.
It ’s the time of year, and it ’s when many new homes are handed over. If you buy a second-hand house and plan to move to a new house, buying furniture and furniture, and buying new items for your home become the most important things at the end of the year. If you plan to shop online, you may wish to listen to the following story.
â— Follow-up â— Businessmen said that "the priority is given to satisfying the customers of physical stores when there are many orders"
It is understood that furniture sellers on Taobao are generally divided into two categories. The first category is sellers of branded furniture sold in specialty stores. Such sellers can find low-cost purchase channels. Furniture prices are cheaper than furniture sold in physical stores. There are few, and some can also provide warranty cards; the other is small furniture stores without brands, selling furniture produced by their own small factories, with a variety of style choices and prices much cheaper than similar products on the market, but the quality is uneven and difficult Provide warranty service.
Miss Lu said that she bought a set of dining tables and chairs of the Swarovski brand in the Chengwai City building materials market, the store price is 3800 yuan, while the online store price is only 2500 yuan, and the authenticity is guaranteed, including freight 300 Yuan is also about 1,000 yuan cheaper. However, the Taobao shop that promised to ship in 15 days was delayed by 10 days due to the failure to complete the project on schedule. Miss Lu, who had already moved into the new house, had to barely eat on the living room sofa.
Finally, through coordination with the Taobao store, the seller will bear the logistics freight, but it has seriously affected the use of the new restaurant. The Taobao seller said that he is not an agent of the brand, but only has a low-cost channel for taking goods. Because the factory needs to give priority to ordering for specialty stores, it is difficult to guarantee the delivery time of online orders. The business is the busiest at the end of the year and there are many orders, so usually They have to be delayed beyond the expected delivery time, and they have no way.
Logistics said that "the end of the year, large shipments can not be delivered overtime, night and day" delivery time is uncertain
At the end of the year, people who bought new year gifts and gift-giving also started to take action. Even if the logistics companies loaded and distributed around the clock, they were still too busy. Taking the coffee table purchased by Miss Lu as an example, from the shipping records provided by Taobao.com, three days after the store shipped, the goods were still in the initial logistics point, and were not loaded for delivery. When Ms. Lu called the logistics company for an inquiry, the logistics company explained that "the material flow is large at the end of the year, and many products are packed in the Curry. There is no way to guarantee timely delivery, and we can't finish overtime."
Miss Lu said that in the process of buying furniture online, sellers choose different logistics companies and enjoy different services. Large, regular logistics companies, such as Debon Logistics, Tiandi Huayu, etc., although the logistics cost is slightly more expensive, but there are many logistics points, it is more convenient to Pick up the goods.
Miss Lu said that some logistics companies also have more personalized services, such as Debon Logistics, which only needs to pay a delivery fee of 55 yuan before it can be delivered to the door, eliminating the trouble of picking up the goods by itself. "From Guangzhou to Beijing, if it is delivered in time, it can be delivered to the home in three days. Even if the delivery fee of 55 yuan is added, it is much cheaper than the specialty store, and you do n’t have to leave the house. You only need to use the computer at home. You can buy your favorite furniture. "While Miss Lu bought another Taobao shop on the side table, she chose a small logistics company.
Although the price is cheaper, in the peak logistics season, the vehicle delivery speed can't keep up, the delivery time is delayed for many days, and there are only two receiving points in Beijing, far from Miss Lu's home. In desperation, Miss Lu I had to ask a friend to help me pick up the goods by car.
â— Tips â— online shopping is no clear terms of compensation is still in dispute "Compounding" stage
The industry believes that there is no clear compensation clause for online shopping products. After the rights of many consumers are damaged, they can only be negotiated with the store in private. It is also very common to eat dumb losses. Although online shopping furniture has the advantage of low price, many manufacturers cannot provide warranty cards and invoices, after-sales service is not guaranteed, and furniture produced by small furniture factories may also have quality problems and environmentally unqualified problems such as formaldehyde exceeding standards. Brick and mortar stores need to pay for site rent and invoices, and the prices are naturally higher, but relatively speaking, after-sales service is more standardized. Consumers should think twice about how to choose when buying furniture.
Which figure out the logistics company and secure re-start
It is understood that the logistics cost of buying large pieces of furniture usually ranges from 150-300 yuan, calculated based on the volume per cubic meter. From the perspective of logistics companies, small logistics companies are cheaper, but delivery time and service are inferior to large logistics companies. The most advantageous feature of large logistics companies is that they have many logistics points and are easy to pick up. When buying goods, online buyers can negotiate with the seller which logistics company to choose. During the purchase process, they can also negotiate with the seller whether the seller can bear the logistics cost, or both parties should bear the responsibility to minimize the cost of freight. In conventional understanding, online shopping is very fast, but many of the hidden problems often plague people. When disputes arise between merchants and consumers, should online shopping platforms take more responsibility? Should we take the "first payment" gesture like a physical mall? We look forward to.
â— Story â— Receiving goods stumped "online shopping expert "
Ms. Lu is a veritable "online shopping expert", and Ms. Lu, whose credit rating is "Double Yellow Diamond", just got the key to her new house in Lincoln Park in Yizhuang in November. Because the house is well-decorated, Miss Lu only needs to buy furniture to move in. "I started to choose furniture and home accessories two months before the delivery, because my home is small and many furniture needs to be customized, so I can only choose the style of the store and furniture. The specific size must be measured on the spot after the house is received. Buy. â€Even so, Ms. Lu is still very interested in buying furniture online:“ You can find many brand furniture stores on Taobao, and the quality can be guaranteed. The key is that the discount is very attractive. I got the house key and immediately measured the size of the furniture. If there is no accident, you should be able to move in a month later. "
However, Ms. Lu ’s hopes fell through, saying that the online shopping brand dining tables and chairs that were shipped within 15 days, even made Ms. Lu wait for 25 days before delivery. Asked the reason, the Taobao seller replied: “At the end of the year There are too many orders, and your product has not been completed yet. "And another piece of furniture, the coffee table purchased on Taobao, was not delivered in time because of logistics pressure, which caused Miss Lu to wait for nearly a week. Miss Lu said angrily: "Some logistics companies must call every day to urge delivery, otherwise the goods will be pressed in the warehouse for many days and will not be delivered in time." Miss Lu is very busy at work, and her parents came from her hometown to help Taking care of the new house and receiving the goods, but it was precisely because the furniture was not received late, and her parents had to live in Beijing for another half month, which made Ms. Lu quite helpless: "I did n’t expect that online shopping for furniture would bring so much inconvenience at the end of the year. , Both the time cost and the labor cost have greatly increased. "
As of press time, Miss Lu called the newspaper again, and the dining table and chairs were finally delivered, but the glass on the table broke during the delivery. After negotiations between Miss Lu and the merchant, the merchant promised to send a new piece of glass.
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